10-10-373

Frequently Asked Questions

Q: What is 10-10-373?

A: 10-10-373 is a dial around code that bypasses your pre subscribed long distance carrier for the call, allowing you to take advantage of these great rates on a call-by-call basis. The service offers great long distance rates on calls to Mexico and calls within the US and is provided by Excel Telecommunications.

Q: What are the rates? How much does it cost?

A:

• Just 8¢ per minute anywhere to Mexico with a low 99¢ connection fee per call. This amazing low rate is for all your calls to anywhere in Mexico.
• Only 5¢ per minute for ALL domestic calls with a low 99¢ connection fee per call.
• Only 5¢ per minute for calls to Puerto Rico, U.S. Virgin Islands, Canada and Western Europe with a low 99¢ connection fee per call.
• No monthly service fee.
• 60 second minimum applies.
• Rates exclude governmental taxes and fees, including the Universal Service Fund, similar state funds, carrier cost recovery fees as applicable.
• International mobile termination rates apply.

Q: What about a specific international rate?

A: For country-specific international rates and international mobile termination rates, download this pdf document.

Q: When can I use it?

A: You can call any day, at any time, because the rates are the same all day, every day.

Q: How do I use it? What are the dialing instructions?

A: Simply dial 10-10-373 + 1 + area code + phone number to complete a call within the U.S. and Canada. To make an international call, dial 10-10-373 + 011 + country code + city code + phone number. Do not pause between dialing 10-10-373 and the number you are dialing.

Q: How will I be billed?

A: Your invoice for using 10-10-373 will appear on your local telephone bill. The label on the charges will be “Excel” because Excel Telecommunications offer the service through a joint marketing effort with El Mexicano.

Q: What is a “USF” Fee?

A: There may be Federal and/or State USF fees on your bill based on long distance usage. The charge provides discounted telecommunications services to schools, libraries, low income, and rural areas.

Q: What is “Carrier Cost Recovery Fee”

A: In some cases, a carrier charge recovery fee for $1 is assessed to recover billing expenses. The charge is applied every month in which a telephone number has interstate and/or international usage. If that telephone number has only intrastate usage and no interstate or international usage within a month, the $1.00 charge would not be applied. These charges appear on a separate line as “Carrier Cost Recovery Fee”.

Q: When will I be billed for using 10-10-373 service?

A: Your invoice will appear on your next local telephone bill. The timing depends on your billing cycle with your hone provider. The label on the charges will be “Excel” because Excel Telecommunications offers the service though a joint marketing effort with El Mexicano.

Q: Where is this service available?

A: Service is available in California as of July 2006. Service is subject to your local service provider having a billing services arrangement with Excel Telecommunications.

Q: I get a message that says, “I’m sorry. The 10-10-373 service is unavailable from this telephone number at this time.” What does this mean?

A: This means that the 10-10-373 service is unavailable via your particular local service provides. We apologize for any inconvenience.

Q: Who is Excel Telecommunications?

A: Excel is a leading provider of 10-10 dial-around offers, long distance service, and other communication solutions. Excel is dedicated to providing quality telecommunications service at a reasonable price. www.excel.com.

Q: Who is El Mexicano?

A: El Mexicano is a brand owned by the Marquez Brothers. Marquez Brothers is a family owned business that was founded in 1982. They sell over 3,000 products all over the world. Marquez Brothers is honored and proud that our products make it possible for our Latin American friends to maintain their culinary traditions here in the United States. In addition to their own distribution network in the West and Midwest, Marquez Brothers has the support of major distributors in all regions of the U.S., Canada and Europe. www.marquezbrothers.com